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Direct Marketing Coordinator (Telephone)

  • Location: London
  • Salary: 15.14-15.14
  • Contract hours: FullTime

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About the job

This role sits within King's successful Fundraising & Supporter Development department (F&SD), in the Direct Marketing team.

Your core responsibility will be to manage and motivate a team of 30 King's student telephone fundraisers to raise money from alumni during the Spring phone campaign (running from late February until the end of April).

You will be:

  • Training, motivating and leading our team of student callers, equipping them with the skills to inspire King's alumni to give back to the university
  • Running the day-to-day logistics of the phone campaign e.g. paying caller wages, arranging shift rotas and supervisors, checking any actions from calling the night before
  • Managing the phone campaign budget
  • Liasing with internal teams (in particular the Data team and Finance teams) to ensure the right alumni are called, and to make sure donors are thanked properly
  • Managing phone campaign shifts, offering support and constructive feedback to student callers
  • Updating phone campaign materials, and occasionally supporting the Direct Marketing team on direct mail and email projects, as required
    QualificationsEducated to A-level, degree level is preferable.
    SkillsDesired experience:

-Experience of working in telephone fundraising, whether as a student caller at university, or at a telefundraising agency, would be an advantage

As would:

-Experience of working in a customer service/ customer facing role
-Experience of managing people, whether in a voluntary or work capacity

Skills:

The successful candidate will be:

-A strong communicator capable of training, motivating and leading a team of students to successfully reach fundraising targets
-Capable of juggling multiple projects and prioritising accordingly
-Comfortable giving feedback to callers, and managing people
-Passionate about raising money for the university's students and research projects

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