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2nd Line IT Support Engineer Birmingham

  • Location: Birmingham, West Midlands
  • Salary: £23000 - £25000 per annum + Benefits
  • Contract hours: FullTime

Job provided by Circle Recruitment Limited


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About the job

2
nd Line IT Support Engineer Birmingham

2
nd Line IT Support Engineer with strong 1
stand 2
ndline support experience is required by a leading law firm based in central Birmingham. Therefore you should have experience of Exchange Server, Active Directory, Windows 7 & 10. Any experience with Citrix and ITIL would be a bonus. This role offers a clear path to a 3
rd line IT support engineer role in the future.

Skills and experience you will have:

demonstrable experience in a 1
stand 2
ndline IT support environment
experience in supporting and working with active directory, exchange 2016 & office 2016
experience in printer setup, management and driver configurations
confidence in troubleshooting Windows 7 & 10
experience working in a citrix based environment
a ITIL Qualification (foundation V3)

Your key duties will include:

being the 1st point of call for issues raised at a 2
nd line support level
supplying 1st and 2nd line support to nearly 1000 local and remote users
ensuring that a high level of customer service and support is provided to all customers
proactively monitoring ICT systems
ensuring that all SLAs are met
installing and maintaining hardware and software
working effectively and productively with 3rd line support
taking ownership of user problems, performing technical diagnosis and fixing the issue either remotely or onsite
documenting all calls on the call logging system
maintaining user security on all systems
supporting users in the use of computer equipment by providing guidance and advice
administrating website and email security
configuring security for all desktops and laptops
assisting in wider projects within the team (e.g. office moves, desktop deployments, etc.)

This 2
nd line IT Support role has the opportunity to work on lots of projects within a growing team. They are investing heavily in their IT department at the moment and need to add to their team due to growth.

My client is looking to pay a starting salary of between £23,000 £25,000 + Overtime / Oncall. To apply press apply now or contact me directly on matthew.leach @ ######.### / ##### ######.

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook Circle Recruitment , Twitter @Circle_Rec and LinkedIn Circle Recruitment.

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