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About the job
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering gym and ELITE performance centre, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. Magical | Respectful | Innovative | Passionate | ConsistentAs an EightyEight Assistant Restaurant Manager, you will be assisting the Restaurant Manager with an exciting new opening, bringing a touch of the city to the beautiful Yorkshire Dales. You will be operating the restaurant 7 days a week in a brand new facility within the grounds of the historic Grantley Hall. The restaurant will be serving fresh local Yorkshire produce with Asian influences inspired by our Head Chef bringing his wealth of knowledge from years of experience working across Asia. You will be expected to be enthusiastic about food and show a willingness to learn about Asian cuisine, in-turn inspiring other staff to follow your example on a daily basis.
######.###/watch?v=4o1dKDe39hA&t=7sBenefits 31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platform, use of team gym and uniform. Supporting the operation of the Eighty Eight Restaurant to therequired five star standards outlined in the Procedure Guidelines.Beable to competently supervise the operation of the restaurant during eveningand late evening service.To lead,manage and inspire your staff to deliver outstanding customer service.Countingcash, reconciling payments ad banking according to company systems. Responsiblefor rotas/staffing levels.Responsiblefor maintaining good staff welfare.Tocontrol the atmosphere of the venue, ensure lighting and music are appropriateand inviting, will need to be adjustedat appropriate times of the day.Supervisethe set up and breakdown of the restaurant.Servingcustomers directly during busy periods and be able to completely cover the jobdescription of each front of house role.Undertakemonthly stock takes and overseeing and ordering of stock.Responsiblefor H&S, FSA requirements, Allergy Laws and Hygiene ratings.
Key Skills, Qualities &ExperienceTohave outstanding customer service skills.To bepresentable and smart in appearance at all times.Totreat customers and team members with respect.Allnew customers get a friendly greeting, all leaving ones get a sincere goodbye.Tomake sure every time you interact with a customer you are friendly andtalkative, even under pressure .Toenjoy going the extra mile for guests, in providing them an enjoyableexperience Toensure that you follow the challenge 25 policy strictly .Whentime allows you should be able to enjoy chat with your customers and enjoyyourself .Toensure a welcoming and atmospheric ambience.Toensure areas are clean and tidy at all times.Todeal with or escalate customer complaints immediately and effectively. STRCITLY NO AGENCIES PLEASE