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Customer Service, Dutch & French

  • Location: St Albans, Hertfordshire
  • Salary: £24000 - £25000 per annum + Excellent benefits
  • Contract hours: FullTime

Job provided by ABL the language specialists


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About the job

Would you like to work in the fast paced, dynamic world of Fashion? This is a fabulous role to support the Benelux market of a multinational, highly successful, Fashion Accessories business. We are looking for candidates with Dutch and French. Duties will include:

  • Handling inbound enquiries by telephone & email
  • Maintain highest level of proactive service every order is a custom order already sold. Every order is important.
  • Handle after sales queries and special requests
  • Representing the organization as best in class
  • Offering suggestions and advice e.g. where the customers original choice in no longer available, or viable, make suggestions and recommendations in order to maximize revenue opportunities for both us and the customer
  • Working as a team to assist the department in achieving its core KPIs
  • Exceeding customer expectations no matter the type of enquiry
  • Making each customer feel that nothing is too much trouble for us
  • Maximising sales opportunities store training, staff training, commercial propositions

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