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Customer Experience Representative

  • Location: Milton
  • Salary: £19,000
  • Contract hours: FullTime

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About the job

Do you want a career as opposed to a job?

Do you want to work for a company where you aren't made to feel "just a number"?

Are you passionate about offering the best service to customers?

Full-time, permanent role. Salary up to £19,000.

The Company

Our client, the head office for a very well known brand based in Milton Keynes, are seeking an experienced Customer Service advisor to join their vibrant team!

The working environment is extremely unique, with plenty of fun but also very hard-working and results-orientated. They are passionate that all employees with berewardedfor their efforts andfeel appreciated.

The Role

The primary focus of the role is to offer Customer Service on the telephone and via email. You will be thefirst port of callfor any incoming enquiries and will take ownership of the question or query until completion, sometimes liaising with other internal departments. You will sometimes receivechallenging calls, but will demonstrate to the client that yougenuinely careand resolve issues to the best of your ability.

Your responsibilities will include:

Remain in constant communication with a team of account managers and work closely to deliver sales support and attend to all customer requirements.
Responsibility for administering new product orders
Ensuring members' details are displayed promptly, accurately and are updated regularly.
Maintaining the customer contact database - ensuring it is up to date and accurate.
Liaising with other business units and technology teams to troubleshoot and resolve customer enquiries.
Continual commitment to pro-actively improve and develop the growing team - by taking responsibility for areas outside of the regular remit of the role to ensure the success of the business unit.

The Person

In order to be suitable for this role you will have the following skills/experience:

You strongly believe 'good enough is never good enough'
Excellent eye for detail and accuracy
Analytical and confident with data analysis
Driven to exceed customer's expectations
Problem solver with the ability to take ownership & resolve issues
Strong communication skills
Ability to challenge ideas and ask questions
Must be competent in using a PC, particularly confident in Word and Excel, and ideally have had some experience of an image/graphics editing package (i.e. Paint Shop Pro or Photoshop).

To discuss this exciting career opportunity further, please apply online now via this advert!

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are short-listed we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!



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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!