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Customer Service Assistant

  • Location: Greater Manchester
  • Salary: Negotiable
  • Contract hours: FullTime

Job provided by Saint-Gobain

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About the job

Customer Service Assistant International Decorative Surfaces (IDS)
Cheadle Hulme, Greater Manchester

IDS

are a part of SaintGobain Winners of TOP EMPLOYER UK AND GLOBAL four years running (20162019)

Are you organised, personable and looking for the next challenge in your career? If so, we may just have the opportunity youve been looking for!

We have an excellent opportunity for a highly customer focused Customer Service Assistant to join our Makeover Centre team at IDS Cheadle Hulme. Youll be required to deal with customer enquiries and orders in an effective and proficient manner, proactively seeking new business whilst complying with company business controls and EHS policies.

As a Customer Service Assistant with IDS, you will:

Handle inbound and outbound calls from our customers looking to make and place orders.
Provide support to the sales function by looking for opportunities to cross sell, provide addons and upsell where possible.
Achieve showroom targets set by the business and Branch Manager.
Continuously improve customer service to include customer after sales care.
Complete training activity for core skills, own role and multiskilling.
Demonstrate flexibility and teamworking in order to improve efficiency and effectiveness of the overall business.

First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, were agile, we act with entrepreneurial spirit, and were supportive of and close to our customers.

So if you have:

Experience of working within a telesales or call centre environment essential.
Excellent customer service skills and experience.
A commercial mindset.
Product knowledge relevant to the industry sector.
Computer systems literacy skills.

...we may just be the right fit for each other!
Does this sound like you?

We also offer some fantastic benefits, including:

31 days holiday (including bank holidays).
A defined contribution pension scheme.
Flexible Holiday buysell scheme (allowing up to 3 days holiday to be bought or sold).
As an employee with IDS, you are automatically covered by the SaintGobain Life Assurance Scheme.
Staff discounts on high street and leisure activities and various other benefits.

If youre up for a new challenge, we would love to hear from you!

SaintGobain encourage and welcome diverse applications AND ARE COMMITTED TO SUCCESS THROUGH OUR DIVERSE COLLEAGUE COMMUNITY. Were committed to equal employment opportunity regardless of ethnicity, colour, race, religion, national origin, sex, gender identity, sexual orientation, age, citizenship, marital status, disability, neurodiversity, taste in music, fashion sense or any other characteristic that makes you unique. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

On occasion we need to close advertisements earlier than expected, we therefore strongly encourage you to make your application promptly to avoid disappointment.

AGENCY? Please note that we have our own recruitment marketing and search functions alongside an already agreed set of agency partners and will not accept any third party CVs/Applications from anyone unless invited to do so. SaintGobain accepts no responsibility for any fees related to unsolicited resumes.

GDPR You will find information on our privacy notice here:

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