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Customer Service Representative

  • Location: Folsom
  • Salary: 13.00-13.50
  • Contract hours: ZeroHour

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About the job

Job Description:Responding to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.Recordingcustomer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.Followingstandard operating procedures to ensure consistency and accuracy.Addressingcustomer’s inquiries and resolvingproblems to ensure that appropriate changes are made.Referringunresolved customer grievances to designated departments for further investigation.

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!