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Customer Service Representative

Folsom

13.00-13.50

Contract

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Job Description:Responding to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.Recordingcustomer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.Followingstandard operating procedures to ensure consistency and accuracy.Addressingcustomer’s inquiries and resolvingproblems to ensure that appropriate changes are made.Referringunresolved customer grievances to designated departments for further investigation.

Posted 134 days ago

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