Job provided by HEAT Recruitment
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About the job
An established and successful Managed Service Provider that is forging a path to be a leading provider in the UK and truly understands that people are the foundation of their business. With 6 office locations across the UK they have an ever-growing client base that have high expectations in terms of service and infrastructure. With huge growth plans over the next year or so this is an outstanding time to join a thriving business.
This is an exciting opportunity for an experienced IT Helpdesk candidate who is a confident manager. If you are an experienced leader or looking to step up your career into this capacity then this is a great role for you. You must be confident technically and happy remaining as an escalation point for the support team.
In return you can expect an environment where people are developed, valued and rewarded. There’s a focus on personal development and you will have the opportunity to access technical training, both internal and external to keep you at the top of your game and ahead of the curve
In addition, there’s a Company Car, Private Healthcare, Pension Scheme, Cycle to Work Scheme and an active social calendar!
What’s needed to be considered
A strong background in a service or help desk environment working to SLA’s
Confidence managing your own workload whilst ensuring all staff are completed assigned tasks
Confident reporting to senior management
Willingness to drive performance, customer satisfaction and employee engagement
A solid technical understanding and experience working with the following technologies:
Microsoft Server Operating Systems installation and support
Microsoft Exchange installation and support
VMware ESXi 5.0+ installation and support
Switch installation, configuration and troubleshooting
Experience with firewall setup and management
Experience with a variety of backup technologies and methods
A previous Client/Customer-facing or in-house IT role and demonstrable evidence that you thrived on this
At least an awareness of virtualisation technologies
Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements.
Additionally, refer a friend or colleague to us and receive £200 when we assist them in securing a new career!
Helpdesk Manager | Service Desk Manager | IT Support Team Leader