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Customer Service / Administrator (Recruitment)

  • Location: Altrincham, Cheshire
  • Salary: £16000 - £18000 per annum + £1500 bonus + career progression
  • Contract hours: FullTime

Job provided by Manpower


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About the job

Are you an experienced Administrator with excellent Customer Service skills? Then we would love to hear from you!

We have immediate requirement within our highly successful Candidate Care team based in Altrincham where you will
Act as the first point of contact for Experis placed candidates. You will effectively manage the relationship and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually.

Candidate Care is there to provide a best in class service to candidates and clients, ensuring that their experience is productive, efficient and promotes Experis as the partner of choice.

If you think you have what it takes to flourish in our team and have the following Key Skills then apply now for immediate consideration or call ##### ######for more information.

Skills, Knowledge & Attributes

Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates
Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
Excellent telephone skills (basic sales, message handling, service).
Resilient and ability to remain calm and professional under difficult circumstances
Ability to project professionalism and confidence at all levels over the phone and face to face
Excellent time management skills with an ability to meet tight deadlines
Flexible attitude and approach
Practical level of Word, Excel and PowerPoint
Ability to use Outlook and the internet
Basic negotiation skills.
Displays enthusiasm and motivation to succeed

Your new role and responsibilities:

Administration of paperwork new contracts, extension, amendments, terminations and finishers

Ensuring all compliance documentation is in place and adheres with Experis and the Clients policies

Primary point of contact for the candidate from the first day of their assignment

Communicating process the candidate must follow whist on assignment (especially payment process)

Communicate and promote the benefits of Experis to candidates

Purchase order management

Extension Management

Negotiating with Candidates

An understanding of legal and contractual issues

Understanding client specifications , e.g. special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles

Act as a liaison between candidates and other internal departments

To own and manage candidate queries through to resolution

Develop and maintain knowledge of individual business units

Reporting

Maintenance of candidate reports

Managing excel trackers

Adhoc reporting as the business requires

Business Development

Assist in candidates and client meetings

Networking with candidates

Picking up leads from applicants over the phone or face to face

Record Keeping and Administration

Creation and maintenance of candidate records on Experis systems

Ensure all communication is recorded through Experis and any client specific system

Maintaining Client and Applicant records to the standards laid down by the Employment Agencies Act, the Quality Management System and the Experis Client and Contractor administration process manual.

Recording details of new applicants on to the database.

Ensuring that any client/vacancy requirements are adequately recorded.

Recording details of the recruitment process i.e. CVs sent, interviews arranged, vacancy requirements and placements.

Apply now for immediate consideration or call ##### ######for more information!

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!