Customer Service AdvisorNorthamptonSalary between £22,000 - £24,000 PAPermanent - full time office hoursWe're currently looking for an experienced Customer Care Coordinator to join our well-known client in Northampton.About the role:Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally dealing with a high volume of inbound and making outbound calls (not sales)Dealing with customer enquiries received by phone, letter and email.Liaising with other departments and sites within the Company.Liaising with subcontractors and suppliers.Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussionsMaintain customer service emails and ensure that responses are provided within a timely mannerUnderstanding individual needs of the customers, able to act compassionately, whilst showing empathy If this sounds like you, please apply today! Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!
Posted 132 days ago