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IT Service Desk Analyst £35K London

  • Location: London
  • Salary: £30000 - £35000 per annum
  • Contract hours: FullTime

Job provided by Harvey Nash Plc


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About the job

IT SERVICE DESK ANALYST £35K LONDON Required strong in 1st and 2nd line support, Windows 7/10, Office 365 and ITIL.

This is a fantastic opportunity for an experience IT Service Desk Analyst to work for my highly reputable Law firm to provide technical support to all members of the firm, in addition to this my client is undergoing a largescale IT transformation, moving from onpremise infrastructure to a hybrid cloud environment utilising Office365 and Skype for Business.

Key Responsibilities:

  • Provide 1st and 2nd line user support via telephone, remote connection and deskside visits

  • Identify the nature of technical problems and work alongside your colleagues and external suppliers as required

  • Resolving customer issues or escalating where necessary, aiming to achieve a high % first time fix and positive customer experience

  • Set up users, computers, mobile devices and other peripherals

  • Proactively look for ways to improve customer processes or support operations including the creation of support documentation

  • Supporting Legal and bespoke applications

Required Experience:

  • Minimum of 2 years experience working in a similar role in the legal sector

  • Strong customer service experience and stakeholder management

  • Deep experience in Microsoft Word, Outlook and the use of documentation management systems

  • ITIL Foundation (desirable)

If you are an experienced IT Support Analyst that has experience in the Legal sector and has strong problemsolving skills then PLEASE APPLY NOW for immediate consideration!

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