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Account Manager

  • Location: Bristol
  • Salary: Competitive
  • Contract hours: FullTime

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About the job

Air Agents is a fast growing start-up company with big plans for the future. We are the UK’s most loved management company for Hosts on Airbnb. We deliver an end to end service to our landlords with our trusted team, leaving minimal work and maximum reward.

Since gaining investment from two of the Dragon’s Touker Suleyman & Tej Lalvani, we are looking to grow and scale Air Agents into a market leading company. We are looking for interesting individuals, with a genuine passion for delivering a great customer experience and who are excited and driven by working in a fast paced, ever changing company.

With support and direction from the Onboarding and Client Support Manager, the Host Support Manager is responsible for delivering a great experience to our homeowners and corporate clients. This includes handling all client communication, discussing pricing, sending monthly statements and much more...

If you come from an account management background and you’re looking for your next career move in a fast paced start up in the heart of Bristol, we would love to hear from you!

What we’re looking for

3+ years client/account management experience
Results orientated. You are motivated and driven at achieving results
Passionate about client experience
A positive, energetic and outgoing person who is comfortable in a fast paced, demanding sales environment
Strong written and verbal communication skills
Strong presentation and negotiation skills
Team working skills
Organisational skills and attention to detail
Time management
Relationship building skills (team members/homeowners/ corporate clients)
Problem solving skills and an ability to think outside the box
Computer literacy required

What you will be working on

Managing client support
Handling client queries
Listing optimisation and driving bookings for clients
Supporting Head of Sales to get property ready for onboarding. For example; organising questionnaires, arranging photography
Recruitment and training on Freelance Host Support Team
Organising monthly statements
Having a working knowledge of Air Agents full range of products & services
Delivering friendly, knowledgeable and personal service
Working with other departments to ensure the delivery of a great client experience

What we can offer

Air Agents is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for cake and beers! We have high expectations of our team, and in return we give back to make sure you can do your job well, and enjoy yourself while you’re at it. We want our staff to be passionate, entrepreneurial, have fun, be community focussed and work as a team.

Some of the things you can expect when you join our team

We’re located in the heart of Bristol - 10 minutes walk from Temple Meads Station
Generous holiday allowance - plus a day off on your birthday!
Regular social events
Competitive Salary
Various Shifts including weekend work

What next

If you are interested in the Host Support Manager role, based in Bristol, please apply by submitting a covering letter and a copy of your CV below.

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!