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Customer Support Team Coordinator

  • Location: Rayleigh, Essex
  • Salary: Up to £18000 per annum
  • Contract hours: FullTime

Job provided by Manpower


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About the job

Due to expansion our well established client is looking for a Customer Support Team Coordinator to join their office in Rayleigh, Essex.

Reporting to the Customer Support Team Manager, the Customer Support Team Coordinator will be responsible for assisting the team in delivering administrative, reporting and statistical support to the field teams.

DUTIES AND RESPONSIBILITIES:

Department Procedures

Ensure queries are resolved within the fastest possible timescales via phone and email
Enable smooth and compliant delivery of service
Work within internal procedures to ensure that key performance indicators are met with no faults
To ensure all records are maintained in accordance with operational requirements
Facilitating liaison between individual regions
Provide reports and information as requested by Customer Support Team Manager
Booking of bed spaces
Assisting Operations with Complaint and Incident Reporting

Team working

Liaise regularly with line manager and team members
Helping/providing cover for other team members as required
Attending team and other staff meetings
Supporting new team members and provide onthejob training
Provide cover for other staff as agreed by line manager

Communication and Liaison

Keep uptodate with all written and verbal communications (i.e. emails/messages/calls)
Ensure all records are maintained and kept uptodate according to company policies and procedures

REQUIRED SKILLS:
Good office administration and organisational skills Good communication skills both verbal and written
Able to work independently or as part of a team Good computer skills including Microsoft Office Software

In return, you will benefit from 20 days holiday increasing to 25 days with service, pension and life insurance.

Hours: MonFri 40 hours per week 8.30am5pm
Salary: £18,000

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