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About the job
Due to a period of growth, our MK based client is looking to recruit an IT Technician to join their IT support helpdesk.
As an IT Technician you will be required primarily to carry out repairs and tasks that maintain the correct operation of systems provided by the IT team to the internal and external users.
You will be the first point of contact with end users reporting faults and requesting IT support.
In addition, you will liaise with all members of the IT team to ensure that tasks that cannot be personally completed are escalated to the appropriate party, with a view to ensuring the swift resolution of faults.
Responsibilities will include:
Ensure that IT issues & faults reported to the IT team are resolved in the shortest possible time, meeting the department's service level targets, and minimizing the disruption to systems critical to the company's operation.
To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner.
Ensuring the smooth running of all (IT) Information technology systems and Communications Technology (ICT) systems.
Resolve complex hardware / software problems including printing issues or email provisions.
Provide support for MS Office 2010 & 2016 and future versions.
Perform Installations, configurations, setting up of workstations and mobile devices.
Be responsible for the day-to-day delivery of first-line support to the organisation.
To be a part of 24x7 on-call Roster to provide out of office hours IT support to the business.
You will have the following knowledge/experience:
An ambition to constantly learn new skills and develop knowledge, with an understanding that study time outside of working hours may be required for career development.
Relevant experience of providing technical support on IT systems in a high pressure environment, to tight service levels.
Can install, configure, and upgrade software and operating systems.
An approach that builds professional rapport and trust with colleagues at all levels of the organisation and is able provide training to end users on working with the provided solutions.
Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems, CompTIA A-plus / Network-plus or equivalent qualifications covering computer servicing / maintenance and trouble-shooting
Credible knowledge of networking TCP/IP, DHCP, DNS, VPN & Exchange Server
Credible knowledge/experience of supporting Active Directory, Group policies, DNS, DHCP and Exchange Server.
Working knowledge of data storage systems, data backup and restoration methods, email filtering and anti-virus / security products.
Full & clean driving licence, all relevant permits to work in the UK
If you are looking for an opportunity to join a growing business where you can develop yourself within IT and you feel you fit the above criteria, please apply today!
As a result of the volume of applicants we receive we will be unable to respond to each of you. We will endeavour to respond to successful applicants (to this role) within 24 hours of your application.
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