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Customer Service Associate

  • Location: Aylesbury, Buckinghamshire
  • Salary: £20,000 - £23,000 PLUS COMPANY BENEFITS
  • Contract hours: FullTime

Job provided by PeopleHR


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About the job

Job title: Customer Service Associate
Contract type: Permanent and full time
Reporting to: Contact/Admin/Estates & Transfer Team Manager
Direct reports: 0

What we do:
The Share Centre is an ambitious, fast paced and growing Company based in Aylesbury, Buckinghamshire. We pride ourselves on delivering top-quality customer service, for which we are multiple award winners. Our aim is to make investing simply easier. Founded in 1990, we enable the individual investor to buy and sell shares and stock market investments online.
Were committed to finding the best people to help us build our business, rewarding our employees with excellent benefits and proven career development opportunities.
In 2018 we were proud to be accredited a Silver Investors in People award, identifying us as a great employer, an outperforming place to work and for having a clear commitment to sustainability.

What youll be doing:
As a Customer Service Associate youll be responsible for providing excellent service to customers at all stages of the recruitment journey, from on boarding new customers, to supporting with day to day queries.
Youll ensure that every interaction they have with The Share Centre is enjoyable and simple.
Youll also participate in relevant CASS training throughout the year.
Within the Contact Team function youll respond to incoming calls, outbound calls, emails, webchat, social media comments, letters and faxes. This could also include face-to-face customer contact.
Youll resolve and record all expressions of dissatisfaction and/or complaints on first contact, escalating to
the Quality & Resolution Team when necessary.
Within the administration function youll complete full onboarding of new accounts and processing legal
documentation, transferring investments and cash (in or out of the business).
Youll process all incoming and outgoing cash payments (including cheques, BACS and Faster Payments)
and update changes to the customer database for example change of address, bank details, setting up
Direct Debits and updating a variety of account information.
Within the Document Management function youll assist with opening, sorting and scanning of incoming post, electronically assigning post to customer records and maintaining daily statistics.

Who were looking for:
Were looking for energetic, enthusiastic and motivated individuals who are passionate about providing excellent customer service in a lively and fast paced workplace.
Youll need to be confident in being the first line of support for both existing and new customers and display excellent attention to detail and accuracy.
Your proven experience in a Customer Service Associate role and environment will demonstrate strong self-motivation, problem solving skills, creativity and initiative.
Youll need to have a minimum of 1-2 years experience in any form of customer service.
IT skills in Microsoft Office, Word, Excel and Outlook will be supported by well-developed written and verbal communication skills.
A willingness to be a team player as well as take the lead at times will be required.
As a Customer Service Associate youll have the passion to do the right thing for the customer and a willingness to go the extra mile.

Company benefits and perks:
We offer a starting salary range of £19,500 to £20,000 per annum, alongside:
26 days holiday per year
Discounted onsite gym
Onsite free secure car and bike parking
Free discounts and offers platform with Perkbox
Employee support programme 24 hours a day, 365 days a year
8% Employer pension contributions (non-contributory)
Private healthcare
Life Assurance (4 x salary)
Share Incentive Plan an opportunity to buy shares within The Share Centre with the Company matching 2 shares for every 1 you buy!
Employee share account discount
Discretionary profit share bonus

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