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Outbound Customer Service/ Product Trainer

  • Location: Milton
  • Salary: £21,000 - £22,000
  • Contract hours: FullTime

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About the job

Do you want a career as opposed to a job?

Do you want to work for a company where you aren't made to feel "just a number"?

Do you possess the ability to build strong relationships and are you passionate about offering the best service to customers?

Full-time, permanent role. Salary up to £22,000.

The Company

Our client, the head office for a very well known brand based in Milton Keynes, are seeking an experienced Customer Service advisor to join a brand new vibrant team!

The working environment is extremely unique, with plenty of fun but also very hard-working and results-orientated. They are passionate that all employees with berewardedfor their efforts andfeel appreciated.

The Role

The primary focus of the role is to offer thenext level of Customer Serviceto their largest customers. You will conduct pre-booked telephone calls with clients to offertrainingand understanding of their existing products and services. You will be aProduct Expertand be responsible for ensuring clients are getting the very best from their products andsee the valuein their service!

Your responsibilities will include:

To deliver valuable training to our customers, helping them to maximise the value of our service through a variety of platforms including outbound phone calls, conference calls and screen sharing
Offer guidance and assistance to our customers where they need our help in other areas of their service
Demonstrate a high level of knowledge regarding our products, systems and services
Create an instant positive impact and build great rapport with our customer's in a limited time period

The Person

In order to be suitable for this role you will have the following skills/experience:

Confident and engaging phone manner and strong listening skills
The ability to explain detailed reporting simply to customers
Target driven, you're always looking to exceed your performance expectations
Striking the right balance between volume of calls and quality
Putting the customer's experience at the heart of everything you do
You get a real kick out of wowing our customers

To discuss this exciting career opportunity further, please apply online now via this advert!

Due to the high volume of applications we receive, it is not always possible to get back to you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible and if you are short-listed we will aim to call you within two working days.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!