Job provided by HCP INTERNATIONAL
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About the job
Want to work for a family owned company with
100+ years of experience?
A company where there are numerous opportunities for your career progression, with their incredibly supportive management team and colleagues willing to train and help you enhance your career prospects, appeal to you?
Our wellestablished client is recruiting a
Service Advisor to become a part of their fantastic dealership in
West Surrey. This is truly a unique opportunity as the company places emphasis on training and developing all of their fellow colleagues. This means that working for this company is a stepping stone into having a flourishing career.
The companys dedication to providing excellent customer service means that the entire team is trained by experienced professionals, so they too, are able to build rapports with their clientele, and create a positive atmosphere, where all of the team are able to hit and go beyond their set targets!
Answering incoming telephone calls and scheduling service appointments
Talking to customers about the services provided and what problems they are experiencing with their vehicles
Effectively communicate to customers about the services being offered and to deal with customer service on an excellent level
Upsell on optional services and accessories to the customers at every opportunity
Monitoring the repair work to make sure the vehicle will be ready when promised and contacting the customer if any delays are expected
Documenting the repairs using the inhouse computer software package
You will also be required to assist customers with parts enquiries as and when necessary
Whats in it for you?
A basic salary of £24,500 with a bonus of £2,000 £3,000 (uncapped/ performance driven).
Your working hours will be Monday to Friday 8:00am to 6:00pm (flexible) and 1 in 3 Saturdays.
Training by an experienced professional.
Working in a meritocratic environment.
HCP International is acting as an Employment Agency in relation to this vacancy.