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About the job
Client Relationship Manager (Outsourcing) £35,000 + Benefits
This is a fantastic opportunity to be part of an industry leading company that are recruiting due to on going business success!
You will be responsible for managing a key client relationship where you work in partnership with their relationship manager to ensure the campaign is a success. You will work closely with internal stakeholder to continuously assess the campaigns performance and ensure the client customers receive a world class service. You will work hard to understand the clients expectations and put together a bespoke reporting strategy to ensure they receive systemic reports outlining the campaigns performance and any improvements you would recommend.
As a Client Relationship Manager you will be responsible for:
Day to day management of the client relationship, campaign performance and client retention
Immersing yourself into the clients business in order to understand their current and future needs and therefore guaranteeing we meet their expectations
Looking for opportunities to improve operational performance and customer experience
Attending client meetings to discuss results, changes and opportunities
Producing accurate and insightful reports
Financials and contracts
Working closely with the management to ensure SLAs are being met in line with the clients expectations
Accustomed to working under pressure, prioritising workload to achieve tight deadlines and displaying a proven track record in delivering results.
For the position of Client Relationship Manager we are looking for:
A proven track record of success within a similar role or a senior position with client management responsibilities in an outsourced contact centre environment
Experience in negotiating, influencing and managing clients at a senior level
A deep understanding of outsource contact centre operations, processes and SLAs management
Professional and clear communication skills
Stature, confidence and gravitas
Strong stakeholder management
Strong knowledge of MS Office applications
Proven analytical and problem solving skills
Excellent attention to detail
Ability to produce detailed and timely reports
Client Relationship Manager:
Salary up to £35,##### ######days + bank hols
Interviews are taking place immediately send your CV to
m a t t . l a z e n b y @ s e a r c h . c o . u k to apply
Key words: Client Relationship Manager, Client Account Manager, Outsource Call Centre, Outsource Contact Centre, BPO, Solutions Architect, Account Manager, Client Manager, Client Performance Manager, Client Services Manager, BPO Call Centre Operations, Outsourcing
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.