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About the job
Link Asset Services is a fast growing, dynamic business with market leading positions across our areas of expertise – funds, market services, corporates and private client, and banking and credit management services. With offices across the UK and Europe we are part of Link Group who are headquartered in Australia. A truly global organisation, Link Group provides us with a strong platform to realise our growth ambitions and continue to build on our success.You can play a key part in this – at Link Asset Services we recognise the importance of supporting and developing our people, so we listen to colleagues, train our teams and invest in great working environments. Add to that a culture that champions respect and integrity, a diverse and inclusive colleague base and a commitment to positively influence the communities we work with and you’ll get a flavour of life at Link. At the bottom of this role advert, you’ll find more information on why you’ll enjoy working with us…Job Description
About the roleAt an exciting time for Link Asset Services, we have a Trainer role available. In this role you'll focus on creating procedural documentation which you will then plan and deliver training to your fellow team members on.You will provide consistent support and oversight to the whole team, whilst keeping the system and client records up to date; making sure all customer information is recorded correctly and within service standards. You will also help management to monitor team performance, providing feedback to improve this as necessary.You will help to ensure the team handle requests from customers professionally and resolve issues both promptly and thoroughly, all the while providing excellent customer service.You will be in contact with our customers via phone, as well as internal colleagues via phone, email and face to face. Qualifications
Skills and Qualities you'll need:Essential:G.C.S.E Maths and English grade ‘C’ or aboveAbility to work under pressureConfident telephone mannerExcellent attention to detailGood organisation skillsExcellent customer/client service skillsCoaching, mentoring and/or training experienceGood understanding of Microsoft Office; especially ExcelDesirableKnowledge of shareholder practices
Link Group’s purpose statement ‘Together we achieve’ reflects how much we value working together: with each other; with our clients; and with third parties, to help everyone achieve success – both personal and professionalWe have an ongoing commitment to career progression, training and education as well as a competitive compensation and benefits package that under pins this. At Link, you’ll find we support achievement and celebrate success. So, if you want to be a part of this, click the ‘I’m Interested’ or Apply button…PLEASE NOTE OUR HUDDERSFIELD OFFICE IS RELOCATING TO LEEDS CITY CENTRE FROM OCTOBER 2019 AND THROUGHOUT 2020.