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IT Service Desk Analyst Peterborough Temp to Perm

  • Location: Peterborough, Cambridgeshire
  • Salary: £11 - £13 per hour
  • Contract hours: FullTime

Job provided by Concept Resourcing


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About the job

Concept are actively recruiting for an IT Service Desk Analyst in Peterborough

You will be working for a leading IT Services organisation, on their rapidly growing Service Desk. This is a fantastic opportunity for someone who looking to progress their IT skill set or get their first role within IT.

Job responsibilities;

Act as an initial point of contact to external customers and ensure that incidents are fully managed through to resolution (escalate where applicable)
Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
Provide an excellent level of customer service to internal and external customers

Experience needed;

Have a previous IT background either relevant experience or qualifications
Active Directory of Office 365 Experience
Experience in a service desk / customer support based role ideally provide telephone based support
Have a real drive and passion to progress into a role within the IT Industry

This will be on an initial 3 month contract basis paying £11 13 per hour (dependant on experience)

The shifts will be between 07:00 20:30 and will include a Saturday and Sunday shifts which are 1 in every 8

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!