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Inbound Customer Service Advisor

  • Location: Bootle, Merseyside
  • Salary: Up to £8.10 per hour
  • Contract hours: FullTime

Job provided by Search Consultancy


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About the job

Customer Service Representative

Start date: 2
nd January 2##### ######Bootle

£8.10 per hour (£15,795 per annum)

Working hours: 9am 5.30pm on a rota basis working 5 out of 7 days

Exceeding customer expectations for one of the UKs largest heritage and site conservation organisations.

If youre looking to excel in customer services, working for a reputable company who genuinely cares about their customers and staff, then this call centre job could be perfect for you.

In addition to being full supported in the job, there are numerous additional benefits available to suit your lifestyle and boost your income.

Cycle to work scheme
Private dental care
22 days holiday a year (plus 8 bank holidays). This will increase over time, the longer you work with us the more leave you get!
Perks at work scheme, offering discounts on hundreds of retail, restaurants, holidays, gym membership, cinema etc
Mobile phone discounts
Team incentives

The training really is excellent so youll get all the support you need to get you started. If youre on the look out for more long term career progression, then watch out for management and training opportunities further down the line as well.

The job:

As a Customer Service Advisor, youll be talking to members about a wide range of issues from new memberships to renewals, and property and caf queries to disabled access and parking. Youll need to be willing to learn and enjoy hitting targets, as well as love speaking to and helping people. Telephony experience in a previous role is essential, with strong customer service experience. Well train you to deliver a service that is consistent and reliable so that each of your customers feel valued, understood and listened to.

What were looking for:

Were looking for people who can think on their feet; you never know what questions or issues a customer might contact you with; or they may just simply want a friendly, professional person to support them with their queries.

A real people person, your confidence and amazing communication skills will be the foundation for the rapport you build with customers and a key part of the great service you provide.

What youll need:

MUST have previous telephony experience

MUST have a good understanding of using IT systems within previous roles
To provide satisfactory references for the last 1 year
To have NO unspent criminal convictions
To be able to pass a lenient credit check

If you think you have what it takes, then apply today. We have a number of start dates coming up, so throw yourself into the mix without delay

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

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Did you know that Zoek has over 100,000 UK jobs available, your next job could be a click away! Start a new job search on Zoek!