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Customer Support AdvisorPermanent£22,000 plus benefitsMilton Keynes Are you great with customers, great on the phone and driven to do the best that you can? An exciting opportunity has emerged to join a busy Customer Service Team in a successful Milton Keynes organisation. As a member of one of our growing business units, you will be responsible for providing consistent, high quality, pro-active support to new customers ensuring a first-class experience. Everyday you'll be handling new problems, providing analytical troubleshooting assistance, answering different calls, emails & queries and finding new ways to help customers and consumers. Key responsibilities will include but are not limited to: As a Telephone support specialist: investigating, diagnosing and resolving customer enquiries; working where necessary with internal support teams and other colleagues (e.g., Sales, Finance, Design â¦).Work closely with customers and consumers to "trouble-shoot" issues using good questioning and fact finding skills'Own' your calls and customers, and always do what you committed to do, providing regular and timely updates along the wayDevelop and maintain a deep understanding of systems, products and processes in order to effectively and efficiently handle a wide range of customer enquiriesTake end-to-end ownership over issues and in doing so manage customer expectations, providing education and advice whilst ensuring issues are resolved in a timely mannerMaking changes to products and services, as requested by customers and account managersProactively and constructively raise issues and contribute ideas around how all members of the team can each work more effectively We are looking for someone with: Loves being on the phone to customers; with a great phone manner and a real desire to helpA clear and strong communicator with excellent questioning and listening skillsA high degree of emotional intelligence - the ability to stay cool under pressure and remain helpful while handling difficult callsAn accurate and methodical individual with an excellent eye for detailA strong team player who forms positive relationships with both colleagues and customersExcellent time management skillsProficient in MS Office, with good all-round IT skills If you feel you have what it takes, please apply today because we'd love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn. If this isn't your perfect role, register with us and let us find it for you.