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Quality Monitor

  • Location: Manchester, Greater Manchester
  • Salary: Up to £26000 per annum + Annual bonus
  • Contract hours: FullTime

Job provided by Time Recruitment

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About the job

Quality Monitor
£26,000 per annum + bonus
Manchester
Monday to Friday 9 to 5.30

The company:
Our client is market leader in financial services, who are based in the Manchester area. The business is listed on the Times 100 companies to work for, and have an outstanding reputation in their field. They will be expanding by 20% in 2019 and offer an impressive package for new starters. The business offer brilliant training, fantastic staff benefits, great rewards, and bonuses, and always look to develop and progress their staff.

The job:
The Quality Monitor will be responsible for monitoring the quality of work done by financial sales department. The role involves quality assessment via call listening, and scoring, and providing feedback and coaching to colleagues. Officers will offer coaching, and ongoing support to ensure best practice is upheld and sales are compliantly.

The package:
This position pays up to £26,000 per annum, includes an annual bonus, of around 12% of basic salary. Staff benefits include a pension, and enjoy regular staff incentives. Working hours are Monday to Friday, 9 to 5.30.

Requirements:
Experience in a similar role is required, within an FCA regulated environment. Apply now to be considered!

Quality Monitor, Quality Assurance, Compliance, Audit, Quality, QA, Compliance, Risk, Manager, Finance, Financial Services, Manchester, Contact Centre, Training, Trainer, Coaching, L&D, Learning & Development.

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