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Fees Manager

  • Location: England
  • Salary: -
  • Contract hours: FullTime

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About the job

You will be responsible for the Fees & Debt Recovery team operations, ensuring that service levels and KPIs are met, workloads are prioritised and resources allocated appropriately to meet the needs of the operation. You will also be responsible for the operation and adherence to the OU's Fees & Debt Recovery policies and procedures, ensuring that all weekly student funding reconciliation is maintained, managed and to agreed targets, also for the day-to-day operational relationship with the Student Loans Company and any internal or external debt recovery service.You will respond to complex queries, appeals and complaints from applicants, staff and students.Closing date: Noon 7 November 2014Interviews: Week commencing 17 November 2014

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