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Customer Services Advisor

  • Location: Ipswich
  • Salary: £0 - £18000 per annum
  • Contract hours: FullTime

Job provided by Pure Resourcing Solutions

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About the job

Pure are currently recruiting for a Customer Service Advisor for a established Insurance provider on the outskirts of Ipswich. This role offers variety in that the successful candidate will be responsible for achieving sales targets in order to support growth while providing excellent customer service. There will also be a number of administration tasks to complete.

Key responsibilities

Answer calls from existing customers and assist with amendments to polices
Provide quotes to new and exisiting customers, upselling and cross selling where possible
Recognise potential customers and promote products to them
Provide advice on insurance products
Work within financial and company regulations
Process and dispatch insurance documentation including new policies and renewals
Input customer data onto in-house systems

Key skills

Effective communication skills
Ability to build relationships with customers
Strong IT skills with a sound knowledge of all Microsoft Office packages
Self-motivated and ambitious
Effective problem solving skills

Location

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