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Contact Centre Agent

  • Location: portsmouth
  • Salary: £17000 - £17000 Per Annum
  • Contract hours: FullTime

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About the job

Are you a passionate and driven customer service and sales professional? Do you pride yourself on your ability to achieve targets whilst maintaining excellent service levels? If the answer is YES, the team at Yourcentre want to hear from you.

We are now looking to recruit Contact Centre Agent to join our B2C team in the heart of Portsmouth's city centre. Our offices are only 2 minutes’ walk from Portsmouth & Southsea train station with fantastic transport links. 1 Guildhall Square, Portsmouth, Hampshire, PO1 2GJ.

Hours

You will work such hours (including as a minimum 37.5 hours per week) as are needed for the proper performance of your duties. Your Centre Ltd operating hours are 08:00 – 20:00 (Mon – Fri) and 09:00 – 18:00 (Sat). Sundays and Bank Holidays may become part of the rota in the future; the hours will be 09:00 – 18:00.

Role Summary

Yourcentre works on behalf of several organisations to support them with their business requirements. Within this role as a Contact Centre Agent, you will become known as a volunteer contact specialist, you will be working to engage with volunteers who have completed an online questionnaire regarding a vaccination for the flu.

What will I be responsible for?

As a Contact Centre Agent, you will build rapport with the volunteers and take them through the questionnaire seamlessly and follow up accordingly to ensure attendance to appointments as well as answering general questions. You will be a tenacious and driven individual, well organised with the ability to change direction as the project grows

Could this be the ideal role for?

We are looking for a Contact Centre Agent who can demonstrate a passion for customer service, a keen eye for detail and a drive to hit targets. We would ideally like to receive applicants from those who already have outbound contact centre experience however this is not essential. To be considered for this role, you must:

Be a Self-Motivated & Team Player

Have an excellent work ethic
Be ethical & compliant
Be organised

The Package:

As well as a starting salary of £17,000 per annum and a performance related bonus, you will receive 28 days holiday, childcare and eyecare vouchers, company pension scheme and full training and ongoing career development opportunities and regular incentives.

About us

Yourcentre is a UK based contact centre that supports an exciting range of clients from various sectors. We are powered by our people and are driven and inspired which is reflected in our workplace. Our culture is something we protect carefully. We are passionate and professional and take pride in what we do.

Sounds good right? For your chance to join the YourCentre team, APPLY now for our Contact Centre Agent role!

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