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Customer Service Advisor (Collections)

  • Location: Leeds, West Yorkshire
  • Salary: Up to £18545 per annum
  • Contract hours: FullTime

Job provided by TRC Group


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About the job

Customer Service Advisor (Collections)

Location: Leeds (10 minutes from City Centre)

Salary: £18,545 starting salary + bonus + benefits

Hours: You must be able to work between the hours of Monday to Friday 8am 8pm with Saturdays 8am2.00pm.

The Company:
My client work with their customers to improve their financial wellbeing. They take the time to get to know each customer and better understand their individual circumstances, working out the right payment plan for them. Their personal approach is why they have been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why my client is one of the UKs leading debt recovery companies.
No day working with my client is ever the same and youll find every day rewarding as you help people improve their financial situation in a fair and ethical way.

The Role:
As a Customer Accounts Associate your role is to handle inbound and outbound calls, talking to their customers about their accounts which have fallen into arrears.
The role will involve understanding the customers situation and then working with them to put in place affordable repayment plans in conjunction with financial processes.
You may also help customers by dealing with queries as well as carrying out regular reviews to make sure their payment arrangements are still suitable.

The Candidate:
My clients business is growing at an incredible pace and they are looking to add to their talented team. Full training is provided so they are not looking for specific qualifications, its more important that you have the right attitude and are keen to learn.That said, there are a few attributes my client would like you to demonstrate. These include:

Good listening skills and the ability to build rapport with customers of all backgrounds
An understanding of and passion for good customer service
An understanding of working to KPIs and achieving objectives
Being organised and able to multitask whilst being a team player
Being willing and keen to learn
Previous financial experience desirable

The Benefits:

3% flexible benefits to use on a raft of extras like additional holiday, health insurance or simply take as cash

Contributory pension
Free shuttle bus from Leeds City Centre
Free onsite gym
Excellent coaching, training and benefits

If this sounds like the kind of career for you, please apply here.

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