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About the job
Join our client as a Senior Garage Manager in Ealing, youll lead and be responsible for the success and compliance of the BT Fleet Solutions within the job holders own garage. Ensuring there is a balance where there is a larger workforce population. To lead, inspire, motivate and coach a team of around eight Fleet Solutions employees, to ensure maximum performance is delivered to meet both internal and external customer expectations.
To identify, win, retain and where possible grow local retail business opportunities for their garage.
To take ownership of the customer relationship to ensure that their garage meets or exceeds customer expectations.
To deliver and maintain Right First Time performance in their garage.
Safety of BT Fleet customers vehicles and BTs employees are of paramount importance. Ensure compliance with Workshop Safety System as well as Fleet Solutions own Health and Safety Handbook and Action Plan.
Setting the standards of compliance, behaviours and work ethics that place the customer at the heart of everything we do. Garage managers should focus on KCI (Keeping the Customer Informed).
Ensure that BT Fleet Solutions customers vehicles are serviced, maintained and repaired to agreed standards and to planned schedules. Achieving the monthly productivity targets that are set
Grow the local business by attracting and retaining profitable retail and SME customers
Take a shared responsibility for discharging BT Group and its Customers Operators Licence obligations with regards to the SMR of their vehicles as defined by VOSA
Responsible for all stock control and maintenance within their garage
To continually analyse costs and drive new cost saving initiatives across the Garage Service Network
Level 3 NVQ Qualified Automotive, Service and Repair (or equivalent) preferred.
Previous garage management experience
Previous experience of leading a Workshop Team and assisting in planning and balancing the workload on a daily basis
So if you have the drive, optimism, and resilience to help propel us forward, well offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If thats you, and what youre looking for. Wed love you to be part of our future.
Interested in joining our team? Apply here today