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About the job
I currently have an exciting full-time opportunity for a Customer Service Advisor to join a leading company within the Print Industry. Based in the Stockport area, the role is offering a basic salary up to £20000 DOE, with some excellent benefits which include: Free Parking, Health Cash Plan and many more.
About The Role:
? Manage customer related issues and an enquiry to ensure customer service levels are achieved
? Create, assign and manage the cases information within CRM and Data warehouse.
? Manage the returns process and identify opportunities for improvement and efficiencies.
? Manage schedules and deadlines to ensure they are met or exceeded
? Take ownership for live chat and ensure enquiries are managed efficiently
? Maintain a high level of customer service whilst resolving complaints with customers
Essential Skills & Experience:
? Team Player with strong leadership skills
? Results focussed with ambition, drive, resilience and energy
? Customer service focused
? Strong Influencing skills
? Strong communication skills
? Role model leading by example
About The Benefits:
? Salary: £17000 - £20000 Dependant on experience
? Work place pension scheme
? Health cash plan where employees can claim back on dental, optical and medical costs
? Free on site parking
? Unlimited free hot drinks
? Open plan bright modern office
? Luxury kitchens with top of the range TVs
? Pool table for lunch time relaxing
? Regular fun days and charity events hosted in the office
If this sounds like a role you will LOVE, please send your CV to
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