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Assistant Restaurant Manager - EightyEight. Pan-Asian Bar & Restaurant

  • Location: Ripon
  • Salary: £21,000
  • Contract hours: FullTime

Job provided by PeopleHR

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About the job

Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. Magical | Respectful | Innovative | Passionate | ConsistentGrantley Hall is due to open in Spring 2019, we have an exciting opportunity for Assisant Restaurant Manager - EightyEight. Pan-Asian Bar & Restaurant to ensure our guests receive a five star service. ######.###/watch?v=4o1dKDe39hA&t=7sBenefits 31 days annual leave (including bank holidays) increasing with service, Simply Health Cash Plan, Employee Assistant Line, discounts with some fantastic Yorkshire attractions access to our Grantley Gateway reward, recognition and wellbeing platformKey Responsibilities Supporting the operation of the EightyEight. Restaurant to the required five star standards outlined in the Procedure Guidelines.Be able to competently supervise the operation of the restaurant during evening and late evening service.To lead, manage and inspire your staff to deliver outstanding customer service.Counting cash, reconciling payments ad banking according to company systems. Responsible for rotas/staffing levels.Responsible for maintaining good staff welfare.To control the atmosphere of the venue, ensure lighting and music are appropriate and inviting, will need to be adjusted at appropriate times of the day.Supervise the set up and breakdown of the restaurant.Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.Undertake monthly stock takes and overseeing and ordering of stock.Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on.Key Skills, Qualities & ExperienceTo have outstanding customer service skills.To be presentable and smart in appearance at all times.To treat customers and team members with respect.All new customers get a friendly greeting, all leaving ones get a sincere goodbye.To make sure every time you interact with a customer you are friendly and talkative, even under pressure.To enjoy going the extra mile for guests, in providing them an enjoyable experience To ensure that you follow the challenge 25 policy strictlyWhen time allows you should be able to enjoy chat with your customers and enjoy yourself To ensure a welcoming and atmospheric ambience.To ensure areas are clean and tidy at all times.To deal with or escalate customer complaints immediately and effectively.STRICTLY NO AGENCIES



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