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Assistant Restaurant Manager - EightyEight. Pan-Asian Bar & Restaurant

Ripon

£21,000

Permanent

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Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants  ranging from fine dining to Pan-Asian experience dining and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.Grantley Hall aims to be a leading UK luxury hotel and wellness retreat, bringing a touch of vibrant city centre style to the Yorkshire countryside. We will create a long-lasting legacy that celebrates the rich heritage and history of Grantley Hall. Offering a distinctly different and diverse range of experiences and exceptional customer service, and combined with the  warmth of our welcome, and relaxed Yorkshire charm we aim to create memorable moments for our guests to cherish and a magical place for our friends and colleagues to work. Magical | Respectful | Innovative | Passionate | ConsistentGrantley Hall is due to open in Spring 2019, we have an exciting opportunity for Assisant Restaurant Manager - EightyEight. Pan-Asian Bar & Restaurant to ensure our guests receive a five star service. https://www.youtube.com/watch?v=4o1dKDe39hA&t=7sBenefits• 31 days annual leave (including bank holidays) increasing with service,• Modern and spacious live in accommondation for eligible roles. • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases. • Increased maternity and paternity leave with length of service.• We celebrate success. With a summer party, winter awards ceremony as well team events and incentives. throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards. • Pension - Eligible team members will benefit from a NEST pension scheme.• 24/7 team assistant line.• Complimentary nutritious meal when on duty.• Team Member of the Month Awards.• Refer a Friend Award.• All team members will be issued with a bespoke Grantley Hall uniformWellbeing  We are proud to be accredited by The Workplace Wellbeing Charter.• We offer all team members free confidential and confidential assessments, personal fitness programmes and we can offer nutritional advice.• We encourage a balanced diet by offering complimentary balanced meals whilst on duty, • We are proud to be a mindful employer and we have mental health first aiders on site. • We regularly hold health and well-being events to ensure we are supporting you and your goals accordingly.• We have a confidential 24/7 team assistance line that offers you free telephone counselling as well as legal and financial advice and support. Grantley AcademyThe Grantley Academy is our dedicated training facility based at East Lodge within the Grantley Hall estate. We offer on the job training, personal development, coaching & mentoring, managerial and supervisory training coupled with professional qualifications specific to each individuals requirements. On arrival, each team member will receive a bespoke development plan to support them in their new job role and their learning journey with us. Whether the dream is of becoming the next Michelin starred chef, leading marketeer or head housekeeper, the Grantley Academy will help pave your way to success.Joining us at Grantley Hall brings the opportunity of a 5 star career at a 5 star hotel.Key Responsibilities Supporting the operation of the EightyEight. Restaurant to the required five star standards outlined in the Procedure Guidelines.Be able to competently supervise the operation of the restaurant during evening and late evening service.To lead, manage and inspire your staff to deliver outstanding customer service.Counting cash, reconciling payments ad banking according to company systems.  Responsible for rotas/staffing levels.Responsible for maintaining good staff welfare.To control the atmosphere of the venue, ensure lighting and music are appropriate and   inviting, will need to be adjusted at appropriate times of the day.Supervise the set up and breakdown of the restaurant.Serving customers directly during busy periods and be able to completely cover the job description of each front of house role.Undertake monthly stock takes and overseeing and ordering of stock.Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.You will need to make sure the venue is clean and that inappropriately loud /drunk /unsavoury people are dealt with and moved on.Key Skills, Qualities & ExperienceTo have outstanding customer service skills.To be presentable and smart in appearance at all times.To treat customers and team members with respect.All new customers get a friendly greeting, all leaving ones get a sincere goodbye.To make sure every time you interact with a customer you are friendly and talkative, even under pressure.To enjoy going the extra mile for guests, in providing them an enjoyable experience To ensure that you follow the challenge 25 policy strictlyWhen time allows you should be able to enjoy chat with your customers and enjoy yourself To ensure a welcoming and atmospheric ambience.To ensure areas are clean and tidy at all times.To deal with or escalate customer complaints immediately and effectively.STRICTLY NO AGENCIES

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