Job provided by Flex Recruitment
Share this job on social:
About the job
Flex are looking for an experienced returns and quality administrator to join a structural building products business in Stoney Stanton!
The purpose of the role is to provide administrative support to the sales team for all returns and quality issues raised. This will involve dealing with complaints raised through CRM, customers and Area Sales Managers; issuing and monitoring of Non-Conformity Reports (NCR's) to various departments and also conducting NCR's issued to the sales team. This role will include customer interface for after sales support and day to day complaints as well as communication with customers, the production facilities and transport.
Your main duties will include but will not be limited to:
Updating CRM and NCR's excel spreadsheets
Assessing reasons for returns
Liaising internally with for any discrepancies
Keeping a log of volume of issues and returns
Analyse trends and minimise risk
Liaising with other departments and works to resolve collect backs
The main skills and experience required for the positon will be:
Previous administration/ customer service skills
Must have good IT skills
Confident communication skills
The hours of work are as follows:
Monday - Wednesday - Friday: 9am - 3pm
The pay rate is £8.00p/h
If you are interested in 18 hours a week and feel you have the experience needed to succeed in this role then apply with your updated CV Now!