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Returns and Quality Administrator

  • Location: Stoney Stanton, Leicestershire, England
  • Salary: £7.83 - 8.00 per hour
  • Contract hours: PartTime

Job provided by Flex Recruitment


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About the job

Flex are looking for an experienced returns and quality administrator to join a structural building products business in Stoney Stanton!

The purpose of the role is to provide administrative support to the sales team for all returns and quality issues raised. This will involve dealing with complaints raised through CRM, customers and Area Sales Managers; issuing and monitoring of Non-Conformity Reports (NCR's) to various departments and also conducting NCR's issued to the sales team. This role will include customer interface for after sales support and day to day complaints as well as communication with customers, the production facilities and transport.

Your main duties will include but will not be limited to:

  • Updating CRM and NCR's excel spreadsheets

  • Assessing reasons for returns

  • Liaising internally with for any discrepancies

  • Keeping a log of volume of issues and returns

  • Analyse trends and minimise risk

  • Liaising with other departments and works to resolve collect backs

The main skills and experience required for the positon will be:

  • Excel skills

  • Previous administration/ customer service skills

  • Must have good IT skills

  • Confident communication skills

  • Negotiate skills

The hours of work are as follows:

Monday - Wednesday - Friday: 9am - 3pm

The pay rate is £8.00p/h

If you are interested in 18 hours a week and feel you have the experience needed to succeed in this role then apply with your updated CV Now!

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