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Customer Account Manager Spanish Speaking

  • Location: Basingstoke, Hampshire
  • Salary: £25500 - £26500 per annum + Bonus
  • Contract hours: FullTime

Job provided by MarkJames Search Ltd


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About the job

Our client, a global business in Basingstoke, have a fantastic opportunity for a Customer Account Manager Spanish Speaking to join the team in their HQ.

Responsibilities

Process a wide variety of calls, identify service problems and initiate appropriate action.
Utilize CRM system to record, track and manage all customer interactions.
Provide sales and service support to multiple Area Sales Managers by helping them reach annual sales targets.
Attempt First Call Resolution (FCR) for all customer calls, utilizing problemsolving skills and available resources.
Process a variety of requests, identify service and sales difficulties, and initiate appropriate action to resolve problems.
Maintain and enhance customer and key influencers relationships by building trust and resolving issues promptly and completely.
Maximize upsell opportunities on inbound customer service phone calls.

Requirements

Fluency in Spanish in addition to mastery of the English language, including superior written and verbal communication, interpersonal and persuasion skills.
Proven track record of success working within a Customer Service or Salesrelated role.
A strong interest in the sports industry.
Knowledge of Microsoft Office Products is essential.
Successful experience in team service setting is mandatory.
Excellent communication, interpersonal and influencing skills.
Unparalleled organization skills with the ability to conduct several, high priority projects with a keen attention to detail required.

This is a fulltime, permanent position working MondayFriday.

Our client offers fantastic employee benefits and career progression opportunities.

Please apply online to be considered.

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