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Inbound Customer Service Advisor - 10 Positions Available!

  • Location: Colwick
  • Salary: 17121-17121
  • Contract hours: FullTime

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About the job

Due to continuing success, our client is seeking to appoint 10 driven, customer focused individuals to help enhance the business reputation, drive sales and assist customers. You will be eloquent, a good listener and able to build rapport with customers! This is an outstanding opportunity to join a market leader, offering clear progression and fantastic development opportunities!

Assessment Day - FRIDAY 30th NOVEMBER 2018 with 7th or 21st JANUARY START*

Location: Colwick, Nottinghamshire

Salary: £17,121 per annum

Hours: Full & Part Time Hours

37.5 Hours a week between 8am - 9pm, Mon-Fri and 9am - 5pm Sat & Sun
Shifts will be either 8am - 4pm OR 9am-5pm rotating
1 Weekend in every 4
1 week in every 4 will be late shifts 1pm - 9pm

Responsibilities:

To support all functions within the Sales Centre through inbound and outbound calls and emails to customers to coordinate a suitable appointment time that meets both the customer and the advisor
Dealing with both general and sales enquiries, via inbound calls and emails, relating to products pricing or service and maximising each sales opportunity
Issuing brochures following customer requests
Ensuring that all cancelled sales appointment requests are followed up with a rebooked appointment
Maximising all sales opportunities through taking inbound customer calls who wish to discuss theirrecent order quotation
Adopting sales techniques to convert quotes into orders
Promote the services, products and benefits of the business to promote orders

Skills/Attributes/Experience:

Experience within a customer service environment (any sector) is ESSENTIAL
Customer service experience in retail or hospitality is suitable
Confident telephone manner
Strong communication skills
Good IT skills, confident with data input
Excellent attention to detail

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

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