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About the job
Feedback Admin Officer
12 Months Fixed Contract
Homes for Haringey are looking for a highly motivated and organised Administrator to join the small team of Feedback Officers. You will be required to administrate Homes for Haringeys customer & stakeholder feedback scheme (complaints, compliments, the WOW! awards, suggestions, member enquiries and ombudsman enquiries). Assist the Feedback Officers, in gathering necessary information and data to resolve customer & stakeholder feedback, requests and/or enquiries.
Homes for Haringey are an organisation with an exciting future. We want to deliver nothing less than excellent services to our customers. Work has already begun on an investment programme that will kickstart the transformation of 21,000 homes across this diverse north London borough.
We are looking for a strong administrator who can work to a fast pace working environment. Your role is pivotal to providing support to the Feedback Officer and assisting in the complaints response procedure. You will manage and log all inbox enquiries effectively ensuring they are passed to the correct department or officer for escalation where required. The preferred candidate would be able to work to deadlines and posses experience of working collaboratively with team members.
Please find attached the role profile with full list of accountabilities.
For further information regarding the role please contact Sommer Currie at Retinue Solutions ##### #####@######.###
You will need to provide a CV and a Supporting Statement to be considered for this vacancy. You must use the Person Specification to word your Statement which can be obtained from the bottom of this advert.
The closing date for completed applications will be Monday 3rd December 2##### ######Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.