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About the job
Are you an experienced Customer Service professional looking to take on a new challenge?
Here are a few reasons why our Customer Service Advisors love working for Onecom:
20 days holiday increasing to 25 days, plus bank holidays + day off for birthday
Up to 12 paid hours a year ‘My Time'
Performance related bonus paid monthly and Length of service awards
Vodafone Employee Advantage discount
Discount on Samsung products (up to 60%), gym membership and subsidised Fitbit
Trade price stock for staff members for all the latest gadgets
Annual events including the Christmas Party
Quarterly employee reward programme and employee of the year awards
Enhanced Maternity pay (based on length of service)
Cycle to work scheme & eye-care vouchers
The Customer Service Advisor will provide an outstanding and consistent level of service to existing Onecom customers, responding to issues, queries and complaints on a first contact resolution. As well as:
Being the primary point of contact for our clients and acting as the 'middle man' between the customer, the mobile network, suppliers, couriers and internal departments;
Respond promptly to customer queries ensuring customers are always called back within the stated time-scales;
Acting as the escalation point for every eventuality - inspiring confidence in the customer as the 'go-to' contact;
Managing and maintaining bespoke and complex accounts, each with varying requirements;
Playing an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future;
Manage customer's mobile and fixed line accounts to ensure optimum efficiency;
Build and retain customer loyalty by delivering an exceptional customer experience;
Providing advice and guidance on the use of handsets and software.
The ideal Customer Service Advisor:
Previous Customer Service experience;
Passionate about providing an excellent service with every customer interaction;
Strong written and verbal communication skills;
Strong IT skills and use of programs including Excel, Word and CRM systems;
Personable and confident;
Adaptable, proactive and self-motivated;
Excellent telephone manner;
Communicates in an open, candid and consistent manner;
Accuracy and attention to detail; and
Enjoy working in a fast-paced team environment.
Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 connections. It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017.
If you feel you have the countabilities and passion to excel in our role of Customer Service Advisor, we'd love to hear from you; click APPLY now!
This role is office based and located at our Head Office in Whiteley.No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.