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Support Engineer

  • Location: London
  • Salary: £22 - £24.00 per hour
  • Contract hours: FullTime

Job provided by Gattaca


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About the job

Role Summary

We are looking for a selfstarter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all companys filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customersKey

Skills

EMC Clariion, VNX, Centera, Celerra, Data Domain, Isilon, SYMM/VMAX

Dell DCSE1000/2000, Server, storage, Compellent, Tape Libraries

Quantum Tape Libraries, Disk based storage.

Network CISCO Products, Routers, Switches, Checkpoint/Nokia

DSS Laptops, Desktops, Printers software Win 7 or 10
Problem solving and analytical.
Effective communicator (written and verbal)
Ability to work under pressure.
Very customer focused with a calm and clear support manner

The successful candidate needs to be highly mobile, with the ability to travel in between all the sites according to the clients needs, and willing to work additional hours as required

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

Location

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