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Inbound Manager

  • Location: Dunstable, Bedfordshire
  • Salary: Up to £30000 per annum + bonus and private healthcare
  • Contract hours: FullTime

Job provided by Response Personnel

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About the job





Our client is the worlds largest online sports nutrition retailer and is looking for an experienced Manager to join the team within the Inbound and Inventory department.

Roles and Responsibilities:

Manage, develop and evaluate direct reports
Plan the staffing schedules according to Deliverys, Cycle Counts and Replenishment
Implement, monitor, coach and review staff KPIs
Ensure all deliveries are fully received within 24 hours of receipt
Follow up immediately on delivery issues with the appropriate staff or department
Communicate to relevant department on any noncompliance of deliveries
Ensure all Processes are being followed as per SOP standards
Drive standards to have all receipted goods put away within the 24hour period
Follow up with staff on any failings of standards
Monitor that all stages of the delivery process have been completed accurately
Ensure goods are put away into the correct locations
Report any product issues and overages to the buyer, FC Manager or relevant department
Communicate shipment discrepancies to the buyer and FC Manager.
To plan and develop a systematic schedule for meeting the Company Cycle Count targets within a set time period, ensuring a full count of SKUs has taken place
Chart the efficiency and accuracy of staff in the Cycle count process
Personally, follow up and investigate all discrepancies as well as random checks to support accuracy findings
Make stock adjustments on cycle count discrepancies only after exhaustive investigations
Ensure Expiry data is gathered and dealt with according to the SOP in a timely manner
Ensure the Daily Replenishment is carried out in the most efficient manner, monitoring, by way of reports to indicate individual staff efficiency each day
Both customer and nondelivered returns must be dealt with according to the Company targeted time scale
Manage and maintain all company powered equipment i.e. Reach trucks, Order pickers, Forklifts, etc. Ensure the Daily FLT checks are being carried out and report any findings to the FC Manager immediately
Take full responsibility for all Health and Safety compliance and legislation, guiding staff accordingly to best practice at all times
Set, develop and maintain high standards of House Keeping in all areas, especially for Goods In and designated warehouse areas.
Complete other duties and responsibilities as assigned or required to complete daily tasks
To be responsible for driving the Waste cost down by maintaining good practices and reporting Vendor damage

Knowledge, Skills, and Abilities:

Previous working experience of both Inbound and Inventory Management roles, ideally in an On Line Retail environment
Excellent man management skills with the ability to train, develop and motivate staff to achieve better results
Ability to manage under performance through Coaching and Counselling process
Selfmotivated with a leadership style of hands on approach whilst being able to think strategically in an often fast moving environment
Embrace change, looking for continuous operational improvements and reflect a positive can do attitude at all times, upholding the ######.### ethos of Customer Focus
Excellent communication skills at a crossfunctional level throughout the company, both leading and contributing to staff and team meetings
Excellent time management and task management skills
IT literate with MS Word, Excel, Outlook and Power Point skills in conjunction with strong organisational abilitys
Good reporting skills, both verbally and documented with clear and detailed analysis
Commercially aware of the financial demands of working towards a cost per order business
Fork Lift Truck Certification would be desirable, but training would be provided
Health and Safety aware with the ability to carry out Risk Assessments
First Aid and Fire Marshall would be desirable
Must be security conscious with a requirement to be a Key Holder to maintain building integrity
Must be flexible in approach to work hours and days with occasional weekend working required

Education and Experience:

You will need to have good knowledge within Inbound/Inventory and Stock management, ideally with at least 2 years experience at Managerial level working in a fulfilment centre or a pick and pack operation
Demonstrable experience of bringing improvements to the work place
Good knowledge of Inbound and Inventory management with a strong emphasis on analytical reporting
Has had exposure to all aspects of a Fulfilment Operation and feels confident in dealing in these areas in a time critical manner
Experienced in leading a team of reports and having the ability to influence change
Capable of multitasking and prioritising a busy work load
Able to work with key people in other departments
The ability to communicate effectively at all levels in all areas of the business
Preferably a car driver




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