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Customer Service Advisor

  • Location: Esher, Surrey
  • Salary: Up to £23000 per annum
  • Contract hours: FullTime

Job provided by Parkside Recruitment


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About the job

My client is looking for a confident
Customer Service Advisor for a driving forward global manufacturer supplier who has the ability to provide outstanding service to clients and customers whilst building and maintain strong and lasting relationships, the successful candidate will ideally have experience of a technical nature. The successful candidate will be confident liaising with customers via the telephone using an exceptional telephone manner with an energetic personality that loves engaging with people on a daily basis. This role would be perfect for someone who is looking to continue their career within a customer service environment, starting their career or even changing direction in career.

Location: Esher

Hours: Monday to Friday 37.5 hours per week

Salary: £23,##### ######Key duties:

Providing front line customer support to retail customers both B2B and B2C
Building long term relationships with key contacts, partnering the area sales manager
Liaising with the customer on any query they may have regarding technical specification, purchasing and servicing our products
Process quotations, orders, collections and service requests, verifying quantity, product and price as well as the warranty policy
Manage orders through to delivery, ensuring SLA agreements are met
Manage all email requests
Dealing with all after sales, including customer returns, fault resolution, spare part identification and site visit requests

Key requirements:

Essential:

Excellent customer services experience
Experience of a technical nature
Excellent telephone manner with the ability to resolve customer complaints
Able to deal an exceptional first class services to all customers

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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