Job provided by Parkside Recruitment
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About the job
Our international Client based in Bracknell, Berkshire require a
Customer Service Coordinator to join their busy team for an indefinite period.
The position is a multifaceted role and the successful applicants daily participation in all activities will contribute to achieving departmental and business objectives along with Customer satisfaction.
We are looking for a warm and friendly personality who really enjoys working with Customers in order to provide an enthusiastic and high quality service.
Working within the Customer Services team, you will ensure that exceptional levels of Customer satisfaction are provided through achievement of service targets.
Processing of customer credit applications.
Validation of agreement documentation.
Building and maintaining strong relationships.
Providing advice and expertise to the Network.
Handling customer phone calls and written enquiries in a professional manner
Arranging early settlement of finance agreements for our customers.
Making amendments to our customers finance agreements.
Allocating manually paid monies to customers agreements accurately.
Processing customer complaints to a compliant high standard.
Shift Pattern 35 hr week 9 to 5 and 10 to 6 1 Saturday in 3 to 4 if required with time off in lieu
Qualifications, skills and experience required:
Knowledge of Customer Services in the Financial Service industry whilst not essential is preferable.
Preferably enjoys working in a high pressured call centre environment.
Great communicator with the ability to build relationships with customers and colleagues.
First class organisational skills with strong ability to multitask.
Conscientious selfstarter who makes sure that objectives are achieved.
Quality conscious with an eye for detail.
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.