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About the job
CitySprint are on a Fast track to become the UKs leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in market leading technology, we are paving the way for courier services to be more intuitive, more capable, and more responsive in real time than ever before!
Being this awesome takes a lot of hard work and commitment to our values, vision and customers. So naturally we need to secure topnotch talent to ensure we continue growing and improving every day.
This is where YOU come in!
We have a fantastic opportunity for a Customer Service Assistant to join our team in Bristol on a parttime permanent basis.
Dealing primarily with people is a varied, exciting and sometimes challenging day job. So this role is most suited to applicants who love interacting with people and relish the opportunity to tackle a challenge head on, and also enjoy that great feeling when they resolve it!
To ensure our customers get the best experience when dealing with us, we need you to be compassionate and able to empathise with our (and if all goes to plan, YOUR) customer, whilst managing their expectations and resolving any issues they face.
Due to the nature of the role, we really do need you to already have Customer Service experience, ideally via phone and email, and not be fazed by a fast paced, changeable and pressurised environment.
Any calls you take are processed on CitySprints online booking systems, so any previous experience of similar systems is a big bonus! But if not, dont worry! Youll have a supportive and experienced team behind you all the way, helping you to gain the knowledge you need to be fantastic in this role.
Customer Service Customer Complaints Call Centre Call Logging Patience
Efficient and customerfocused communication style, with excellent telephone manner
Previous Customer Service experience including the management of Service Level Agreements
Competence and accuracy managing key client information and general data entry
The generation of daily and weekly reports based on the data collated
Able to communicate professionally and clearly to clients and suppliers
Comfortable learning new things
Proven skills working in a closeknit team environment
Being highly organised and able to work within a fastpaced environment
Acting on your own initiative without constant supervision
Excellent punctuality and attendance
Be an ambassador for CitySprints core values of Ambitious, Fearless, In Tune, Flair, Human and Real.
This is a varied and challenging role in a fastpaced and friendly environment. Our Industry is ever changing and never still; what we can guarantee is a support network like no other, with an experienced team on hand to ensure you achieve your potential and help us achieve ours.
If this all sounds like you, we really want to hear from you! Please dont delay, send us your CV and covering letter outlining why youre the best person for the job.
Please be aware that this role is a 5 day a week shift Monday Friday. The shift patterns are generally between 7 am 7 pm for part time roles this may differ.
We will close this advert on receipt of sufficient applications. We therefore encourage you to apply as soon as possible.
We do not require the assistance of agencies for recruitment thank you in advance.
CitySprint deliver flexible, reliable, innovative and technology led courier and logistics services. As well as being the UKs leading same day distribution network, we have a range of UK Overnight and International and specialist services, including 1hour delivery timeslots for retail, our Healthcare offer and even innight deliveries.
Our investment in leadingedge technology and systems is what drives us, always with the goal of improving our customers experience with us.
At the heart of our business are our people who are committed to providing the highest standards of customer care. Who our customers choose to partner with matters and we make it our ethos to always deliver excellence in the services we provide.
To always stay on top of our game, we employ the best talent with the right expertise and knowledge to support our customers and ensure that we continue to improve and grow.