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Care Booking Adviser

  • Location: St Ives
  • Salary: £19500 - £25500
  • Contract hours: FullTime

Job provided by Zoho Recruit


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About the job

Care Booking Adviser Required 74 hours over a 2 week shift pattern: 9:00 am - 5:00 pm 8:00 am - 4:00 pm) including fortnightly weekend. • To work within the Family Carers Contact and Information Team, resolving low level concerns, requests or requirements relating to the provision of domiciliary care. • To respond to requests for new business, booking assessments for care in a timely manner, in line with company process to enable business growth. • To work responsively and flexibly to offer high quality support to families. • To be responsible for the effective co-ordination of care staff to meet customer and family need. • To be responsible for the effective rostering of staff resources to ensure contract requirements are met and that the provision of care for families we support is within policy and procedure. • To share necessary and relevant information about staff and Service Users with the wider team to ensure safe delivery of care. • To highlight to the case management team any administration and updating of care documentation as required, including MAR chart creation • To ensure systems are reflective of real time activity, alerts generated by real time monitoring systems are responded to and any unmonitored visits are verified within agreed time frames • To highlight any staffing capacity requirements to the staff manager • To highlight any necessary training requirements to the staff manager to enable continuation of service delivery • To work as part of the bookings team to prioritise coordination demands, including crisis services, E.G WIF, GP Prescription, EHSS, Hospital discharge.RequirementsLevel 2 in Healthcare

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