Job provided by Harvey Nash Plc
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About the job
Digital Customer Success Assistant Manager sought by leading financial services organisation based in the city of London.
A customerobsessed, holistic approach is critical, as customers pay a crucial role in making our services more effective.
Our customer success team pinpoints problems and opportunities by collecting and leveraging our data; and informs our digital vision, by better understanding our customer experience so we can improve it.
Youll be part of a team that is responsible for ensuring our digital vision is informed by our customer data as well as the main team responsible for NPS on our digital services.
Youll monitor digital active users and digital service key performance metrics to drive continuous optimisation with the aim to simplify journeys and reduce customer service interactions.
Youll intricately understand our customers pain points and problems using multiple data sources (social, App / Play Store etc.), and youll find creative ways to engage with customers to get that insight.
Youll be responsible for prioritising improvements to our digital services; and in our fluid, digital team theyll be lots of opportunities to develop your skills and work on different things, so be prepared to roll your sleeves up and get involved.
Ideally, youll currently have these skills and experience:
Experience of working in a customer success or similar team it doesnt need to be in a banking environment.
Experience of understanding, analysing and using qualitative and quantitative data to inform decisions around the customer experience and priorities.
A customerobsessed and outcomefocused approach.
Brilliant at communicating and building strong relationships with key internal and external partners.
Please apply within for further details or call on ##### ######Alex Reeder Harvey Nash Finance & Banking