Job provided by GLM Business Support Ltd
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About the job
Are you fluent in Spanish and English?
Do you want to work for a leading worldwide manufacturer within their European Team?
A fabulous opportunity is available for a Customer Services/Account Executive to work in an office based role working Monday to Friday (Office Hours)
Fixed term contract until April 2019 - Immediate start.
This role is responsible for providing great customer service in the European region and covers all aspects of customer service ranging from product and application advice, order fulfilment, order placement, order life cycle service support, issue resolution, sample orders and post-sale support. You will also ensure all commercial outcomes are taken to gain maximum revenue income through offering alternatives and value added opportunities.
With a new focus as business development and customer service functions start to merge, this is an exciting journey and this role will be crucial in helping define that direction. As part of our focus on continuous improvement this role will also bring new ideas to the team on what we can do differently.
We are looking for positive person who thrives in changing and challenging environments and enjoy having a proactive approach to helping customers have the best experience with us. You will have some experience in a customer a service environment and demonstrate experience and confidence speaking with customers and being able to think on your feet to aid them with solutions within our capability framework.
You will have a drive for results and be able to show how you can be proactive with a natural ability to want to help customers. Our customer service team is focused on building long term relationships with existing and new customers.
Spanish (required) and any European language (preferred) and English (required)
Previous customer service experience in an environment with focus on long term customer relationships
Experience working with CRM systems
Experience working closely with sales teams to communicate and resolve issues and pass on opportunities
A passion for providing an outstanding customer experience
Based in North Tyneside
Fixed Term role £19,250 per annum
Parking available - good public transport links