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Customer Service Team Manager

Leicester, Leicestershire



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Customer Service Team Manager Leicester £26,000 £28,000

Our client, a leading Service Provider in Leicester is looking for a Customer Service Team Manager to join their successful and growing team on a fulltime basis

Primary duties will include:

  • Building, deploying and motivating a high performing team
  • To encourage and instil a sales culture within the team, with a focus on exceeding revenue targets and maximising revenue growth opportunities
  • To hold regular team meetings in order to timely and effectively communicate departmental plans and targets, discuss issues and recognise success
  • Effective deployment of team resource to allow the highest quality customer experience
  • Working closely with internal stakeholders at all levels to ensure seamless customer experience and most efficient use of resources
  • Monitor team performance against financial and other targets and alert the line manager of situations that may lead to variance from plans
  • Understand key delivery and performance targets within the division and use these to structure both team and individual deliverables and targets
  • Conduct regular 1:1 meetings, using appropriate policies and procedures to identify and support any underperformance, lateness, behavioural or matters
  • Interpret reports and management information to enable analysis of performance and decision making
  • Understand policies and processes to which Advisors must adhere and ensure they are implemented into working practices.

Skills / Experience Required:

  • Experience of working in a Team Leader role in a Contact Centre environment
  • Experience of team organisation and workflow management
  • Delivered excellent performance in past and current role
  • Experience of leading teams and developing team members
  • Experience of successfully influencing and engaging with stakeholders at all levels
  • Strong planning, time management and organisational skills
  • Strong influencing and relationship management skills
  • Excellent presentation, written and verbal communication skills
  • Ability to deliver against a number of priorities without compromising quality of delivery
  • Able to work flexibly and under pressure in a fastpaced, dynamic environment
  • Excellent attention to detail

For more information and to apply, please contact Shivani Karia at Search Consultancy on 0116 247 3319 or email Shivani.karia@search.co.uk with a CV.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Posted 153 days ago

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