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Spanish Senior Customer Success Manager

  • Location: Berkshire
  • Salary: Up to £40000 per annum + commission
  • Contract hours: FullTime

Job provided by Euro London Appointments


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About the job

Leading Software Company looking to hire experienced Senior Customer Success Manager/Renewals Manager with fluency in Spanish and English

THE ROLE

The key to the Customer Success Manager role is knowing our Customers and creating a centre of excellence around the client experience that ensures strong client relationships and retention.

As a CSM, you will be joining a highly successful global Customer Success Team responsible for helping our customers realise business value through effective implementation and adoption of our products and services. You will serve as the customers conduit into the business and will be responsible for aligning internal resources to ensure a great customer experience.

You will be tasked and measured on your ability to drive customer retention, foster account growth, and promote advocacy within your customer base.

What Youll Do
oDrive retention and growth among our customers by understanding their business needs and helping them succeed
oDeliver and communicate ROI throughout the customer lifecycle
oMarshall resources across the business region (Support, Sales, Engineering, etc.) as needed to support customers needs
oShare best practices and customer experiences that will help customers maximise the effectiveness and value of the platform
oRepresent the voice of the customer to inform our marketing, sales, and product strategy
oCollaborate closely with Renewals Specialists and Sales Account Executives to support renewals and expansion opportunities
oIdentify and promote opportunities for customers to act as advocates (e.g. testimonials, case studies)
oTrack and maintain customer data in relevant tools and systems
oAssist as needed in client issues resolution and be accountable for client experience and satisfaction

What Were Looking For
oproven track record in customer success management, account management, sales or other customerfacing roles in the software or IT industry
oFluent in English and Spanish
oExperience owning customer relationships with some level of facetoface interaction
oImpressive listening, communication, and interpersonal skills
oAbility to create structure and processes in ambiguous situations
oExperience working with and organising crossfunctional teams
oSelfmotivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
oHighly organised with a strong attention to detail
oDriven and action oriented with a sense of urgency
oPassion for technology and customer success
oFlexibility for travel as required

If you are interested please contact Claire on ##### ###### or emailing your CV to #####@######.### Thank you for applying to Euro London Appointments, the UKs largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at ######.###

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