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Call Centre Operative / Call Centre Agent

  • Location: Braintree
  • Salary: £19720 - £25000 per annum
  • Contract hours: FullTime

Job provided by Driven Motor Jobs


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About the job

Automotive, Motor Trade Jobs: Call Centre Operator / Contact Centre Agent required in Braintree, Essex

Salary: £19,730 basic salary, £25,000 OTE (uncapped)

Term: Full Time, Permanent
Hours: Mon - Fri, 1 in 2 Saturdays

Motor Trade Jobs / Automotive Vacancies: Call Centre Operator required in Braintree, Essex

This is an excellent opportunity to build your career within a well-established dealership. This position consists of a variety of roles where you will be responsible for ensuring targets and deadlines are met whilst maintaining an excellent standard of customer service.

The dealership is looking for someone who is friendly and professional, it will be part of your daily task to contact customers to book in their vehicles for MOT’s, servicing and other predictive routine maintenance requirements. You will play a crucial role in customer retention. You will need to have good communication skills and be comfortable taking inbound and making outbound calls. You need to be a self-driven and motivated individual that will strive on achieving targets to receive financial rewards for your effort and achievements.

Duties:

Inbound and outbound calls creating bookings for the dealership, as well as using email and the internet
Chase cancelled/no-show bookings to reschedule
Deal with general customer queries
Identifying upselling opportunities
To hit monthly upselling targets

Personal qualities:

Polite and accurate telephone manner
Strong verbal and written communication
Good organisational skills
UK drivers’ license

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address.

NB: Your details will not be sent to any of our clients without your permission.

Please email your CV in complete confidence as soon as possible to Sam at Driven Motor Jobs #####@######.### or call ##### ###### / ##### ######

Driven Motor Jobs

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