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  • Location: Palgrave, Suffolk, England
  • Salary: £17,003.05 - 17,003.05 per year
  • Contract hours: FullTime

Job provided by Priory Education and Children's Services

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About the job

Ready for the recognition and rewards you deserve?
We don't just talk about putting employees first. We know that Priory wouldn't exist without their combined energy, expertise and effort. So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.

Our service is based on the Norfolk/Suffolk border and provides a range of assessment, treatment, rehabilitation and specialist residential services to over 90 adults with a learning disability in a range of different environments suited to their individual needs including medium, low secure and rehabilitation.

In addition to a learning disability, many of our patients have complex needs including forensic histories, mental illness, ASC and Personality Disorders. Most patients are detained under the Mental Health Act 1983.

Our Administrator/Receptionist Role is required to provide efficient, professional and effective administrative and reception support within the hospital. This role is to be based at Burston House.

Key Accountabilities


Assist with administrative tasks providing efficient and effective administrative and secretarial support to the hospital, including document and report production, telephone enquiries, diary management, meeting and greeting visitors and other administrative tasks as appropriate.

Handles external and internal enquiries, recognising the level of importance of particular enquiries or issues and applying the appropriate prioritisation. Passing issues and enquiries on for appropriate action to ensure the highest level of service.

Ensures that all information and documentation is correctly processed in line with policies and procedures in order that regulatory, statutory, compliance and financial requirements are met. Maintains the audit trail ensuring up to date and accurate information can be provided or accessed as required.

Assists in updating staff and patients' records, central and local database systems, ensuring accuracy of all data input.

Ensures the effective operation of delegated administrative processes and procedures.

Covering for other Administrators and Medical Secretaries during periods of absence which will involve some across site working.


Seeks to improve processes and the general ebb and flow of information so that the Hospitals can operate efficiently.


Ensures the services and support provided offers good value for money and supports the overall aim of the site.

Knowledge & Skills

The role holder should be educated to GCSE level or equivalent standard, with a high level of English and numeracy. The role holder should also possess excellent keyboard and PC skills with a basic level of proficiency for the standard range of office applications such as word and excel. The role holder will have exceptional organisation, reception and clerical skills.


Experience within an administrative, customer service, clinical, educational or other appropriate background.

Autonomy & Impact

Organises and prioritises own work within established procedures, but refers more complex issues to the appropriate manager.

Intelligent Problem Solving

Generally, the role holder will work within existing procedures and processes; however, there will be the need for a flexible approach to problem solving.



Occasionally required to advise less experienced colleagues.

Budgets & equipment

No budget or financial responsibility. However the role holder will have responsibility of monitoring the reducing budget and feeding back any queries to the Hospital Manager.


Responsible for the security, confidentiality and accuracy of data, information and systems.

Communication & interaction

Communications will regularly require some judgement, as information will need to be gathered and exchanged to facilitate administrative processes and relationship management. The range of communications within this role can be emotionally and physically demanding. The range of priorities and deadlines will also put demands on the role holder.

Working environment

The problems faced by patients may present difficult and challenging situations, which may heighten the physical, sensory and emotional demands of the role.

Special Features

The role holder will be required to undergo certified and mandatory training.

About us
From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.



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