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About the job
Join Openreach Ltd in January 2019 as a full time ongoing Customer Service Advisor at our contact centre in Leeds, and youll be the person that gets our customers the help they need, right when they need it the most.
About the Role
As a Customer Service Advisor, youll Communicate with Providers, Service Desks and more answering their questions, solving their problem, taking ownership of each call.
When things havent quite gone to plan, youll use our internal systems to identify the cause of the issue, before telling the customer whats going to be done to get things back on track. Simplicity and clarity are everything, no matter if youre speaking to someone over the phone, or contacting them over email or online.
Were looking for someone that can build a rapport and communicate with a wide range of different people. Whether youve got previous experience in a contact centre or have gained your skills elsewhere, youll be an empathetic listener who can resolve customer queries quickly and efficiently, both over the phone and in writing.
Resilience is really important in this role. You might need to solve a query that involves checking multiple systems; you might speak to customers that are upset, frustrated or angry; and you might need to liaise with a couple of people at the same time, using your own judgement you will make sure the customer is informed at every stage. Taking ownership of each call takes a lot of patience and really good communication skills to make sure every customer understands whats happening and how their issue is going to be resolved.
On top of your annual salary, youll also qualify for a wide range of high street discounts, plus 30% off BT Mobile, free BT Broadband and half price BT TV. These discounts apply throughout your employment with us, however please be aware that a compatible line is required for BT Broadband and BT TV (otherwise £30 connection charge may apply).
We support our customers seven days a week, from 7am until 9pm. This means youll work on a five day week shift pattern, which includes rotating weekends.
Interested in joining Openreach ltd as a Customer Service Advisor? Apply here today for a new career