Job provided by Gattaca
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About the job
Candidates should have previous experience of an Operations environment, a Service Desk environment, or have IT qualifications and be looking for a start within a managed service environment.
Operator duties include monitoring batches, systems and environments, general tape operations and other daily tasks including detection, logging and escalation of issues.
We are a customer facing department and expect a high level of written and oral communication when responding to work requests.
Our shift pattern covers 24x7 365 days a year, more details are available during the interview process.
Monitoring systems/environments/batch schedules
Detection of software/hardware issues
Logging incidents, changes and issues in Service Desk systems Various sources (alerts/phone/email)
Escalation of issues to support staff and engineering teams
Managing a workload that includes regular tasks and adhoc requests from customers and colleagues
Providing remote hands support for offshore customers and colleagues
Maintaining and updating documentation relevant to the rolePlatforms/software:
Full training on the following will be provided to the successful candidate
Windows, various releases
Please note, the successful candidate will be required to hold and maintain SC Clearance
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.