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About the job
I.T. Field Engineer, Maidenhead, Berkshire, £2024K + Bens. You will have experience as a Field Engineer, Support Engineer with good hardware knowledge, MSOffice, Windows. You must have a valid driving licence and be able to travel to client sites.
Being part of our Head Office Helpdesk Support Team you will work in a dynamic, fastpaced environment which provides services over the phone, through email, in person and selfservice. We will rely on your innovative solutions for first and second line support to internal and external users.
The Desktop Support Team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites.
Duties and Responsibilities include the following:
Install and configure new IT equipment and various technologies on client sites
Resolve incidents and upgrade different types of software and hardware
Work off site on client campaigns in variety of locations including public spaces Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to colleagues where necessary
Provide support for all MS products such as Word, Excel, Outlook, PowerPoint Responsible for first and second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution
Accurately record, update and document requests using Spiceworks, our IT service management tool, escalating any user requests when appropriate Offer remote support to satellite offices in Manchester, Nottingham, Colnbrook and Welwyn
Create, maintain and publish relevant support documentation in order to assist staff in the quick resolution of their incidents and service requests and enable users to become more selfsufficient Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones
*Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Educated to A level or equivalent with GCSE grades AC or equivalent in English Language and Mathematics. A relevant computing and / or customer service qualification would be an advantage
Previous experience of working in an IT support role. Additional experience within a customer service role would be an advantage
Ability to demonstrate practical troubleshooting and problem analysis techniques Working knowledge of Microsoft Windows and client operating systems as well as various software packages including Microsoft Office and Adobe Creative Suite
Excellent IT skills and computer literacy Valid driving licence and willing to travel to carry out onsite work at various client sites
Excellent communication and inter personal skills to explain complex technical issues to technical and nontechnical colleagues at all levels in the organisation Able to plan and prioritise workload with minimal supervision and adapt to changes quickly
Demonstrate excellent practical understanding of customer service best practice Physically fit in order to handle and transport large objects and technical equipment
A highly motivated team player with the skills and ability to manage changing priorities Selfmotivated with the ability to work in a fast paced environment
This I.T. Field Engineer role is based in Maidenhead, Berkshire and pays c£2024K base + Bens.